Privacy Policy
This privacy statement covers the website https://www.chemjet.co.uk, owned wholly by Chemjet Tree Injectors Ltd T/A Chemjet UK, registered address Carol Cottage, Truggist Lane, Berkswell, Coventry, CV7 7BX.
Chemjet UK collects information from its customers when placing an order through this website.
What personally identifiable information do we collect?
We collect information from the user on the order form when a purchase is made. The customer must provide contact information (name, email, telephone number and delivery address). This enables us to deliver your goods and provide an order confirmation.
Should you wish to contact us you do not need to complete a form; we do not require personally identifiable data to respond.
What information do third parties collect?
Financial information (credit card type, number and expiration date) is needed for billing and to process your order. This is handled by our Payment Service Providers: Stripe Payments UK Limited and PayPal (Europe) S.à r.l. et Cie, S.C.A.
We do not engage in third-party advertising. We do not retain, share, store or use personally identifiable information with any third parties other than our Payment Service Provider, our courier, and HMRC for tax purposes.
Cookies
We use a small number of cookies:
- Basket cookie — stores the contents of your shopping cart (product IDs and quantities) so it persists while you browse. Terminates when you close your browser or after 7 days.
- Consent cookie — remembers that you've dismissed the cookie banner.
No personal information is stored in cookies.
Log files
Like most standard web servers, we use log files. These include IP addresses, browser type, ISP, referring/exit pages, platform type, date/time stamp, and number of clicks — used to analyse trends and administer the site. Log data is not linked to personally identifiable information.
Who we share information with
We use outside courier companies to ship orders and a Payment Service Provider to bill customers. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
Your choices
Under no circumstance do we pass customer details to third parties for marketing. We do not currently send marketing email.
Security
We use an external payment processor to process your card details, using TLS 1.2+ / SSL encryption. Your card details never reach our servers — they are transmitted encrypted directly to Stripe or PayPal.
Updating your information
If your personally identifiable information changes, please contact us at email us or call 07973 501417 and we'll update it.
Business transitions
In the event of a merger, acquisition or sale of assets, customers' personal information may form part of the transferred assets. Customers will be notified by email or post prior to any change of ownership.
External links
Our site contains links to other sites. We are not responsible for the privacy practices of those sites. Please read the privacy statements of every website you visit.
Legal disclaimer
We may disclose personal information when required by law or to comply with legal process.
Changes to this policy
Any changes will be posted on this page.
Contact us
Questions? email us · 07973 501417